Review Service Agreement
This agreement must be read and understood in the light of the Terms of use of the Snootme platform, in the context of which it applies.
Once Reviewer is duly registered on the Platform, his/her profile will be displayed on the Platform and he/she can be requested by Users for Review sessions.
By the date of the online payment of the Plan the User subscribed, User and Reviewer enter therefore into the following Review Service Agreement.
The role of the platform is limited to put selected Reviewers' profiles online and it is up to the User to choose the one that seems to suit him/her the best, given his/her expectations, practice and goals.
User selects a Reviewer via the platform to assign a work (“Plan”). By doing so, User fully assumes the choice of the Reviewer’s profile.
As soon as User pays the fee, User is allowed to contact his/her reviewer, via platform (only).
User will pay for each new project assigned to a Reviewer of the platform.
Snootme platform has been designed from a positive and dynamic approach, keeping in mind the objectives of professional, high-quality service in all circumstances, whether the User is a seasoned professional or a passionate amateur shooting with a smartphone.
Users are regularly asked to rate their satisfaction about their review session.
Although we never publish negative feedback, be sure we do take it into account in order to maintain the high quality of our services.
The Platform features a User Testimonial section, as well as a Top Reviewers Section aiming to highlight Reviewers who in general generates a high degree of client satisfaction.
These features contribute to increase User's confidence and possibly to encourage visitors to choose this appreciated reviewer rather than another one.
The Reviewer will respond to review request within 24 hours and he will propose a date for the meeting which should take place within 2 weeks at the latest.
Each review session will be preceded by preparatory work estimated at 50% of the review session length.
e.g. : User subscribes to a 40’ length session plan. Reviewer should allow at least 20’ to review the picture gallery, to read the User Project Form, to proceed to photographs selection on the review table and to take a few notes.
It is paramount :
This is an important day and the Reviewer needs to be well prepared.
The Reviewer shall log in sharp on time, taking into account :
The Reviewer shall keep its webcam switched on during the whole review session, for a better conviviality and user-friendliness.
The Reviewer shall start the meeting by the customary introductions and shall start the countdown whenever he or she wants, from the appointment time.
After courtesy exchanges, photo gallery will be displayed and the talk really starts about the User’s project.
Continuing to chat after the countdown has expired e.g. for greetings, to know a little more about the personal situation of your client, to talk about everything and anything… is appreciated.
The Reviewer undertakes to perform the Review Service Agreement as perfectly as possible, in good faith and with professionalism, and to comply in particularly with Standard as set under article 11.
Reviewer undertakes to remain polite, courteous, respectful and friendly during his/her exchanges with the User.
Reviewer shall not use the platform to speak out hateful, defamatory, degrading, intimidating, insulting, rude or aggressive comments towards anyone, individuals or groups based on race, ethnicity, age disability, gender, communities of any kind, philosophical, ethnic, religious, sexual orientation and so on.
Reviewer will pay attention to refuse and to notify the Platform of any content clearly and obviously unlawful.
Note a Reviewer has the right (but not the obligation) to refuse or to interrupt a review session in case of flagrant breach of the Terms of Use (hate speech, aggressive language, insults,…). This is of course an extreme measure which the Reviewer will only use as a last resort and after having tried to moderate the User as much as he/she can.
However, it is reasonable to assume that these are theoretical and unrealistic cases.
The Reviewer will remain open-minded towards any type of photography or artistic expression, putting aside his or her own personal tastes or philosophical or political or religious sensitivities that may be offended by or in opposition to the photographs or the artistic purpose.
Only illegal content, e.g. content that is reprehensible according to the European Convention on Human Rights and Fundamental Freedoms, child prognosis, … should lead to the interruption of the review session.
The Reviewer undertakes not to delegate its assignment. The review is subscribed because of the person of the Reviewer (intuitu personae).
The Reviewer will always attend the review session in person and will always do the preparatory work him- or herself.
None of the transfers made through the Platform shall transfer any intellectual property rights.
Reviewer undertakes the prohibition of claiming authorship on original works protected by copyright and communicated by the User as owner, to the Reviewer when using the platform.
Payment of review fee by the User triggers the Reviewer access to User’s project (Project form and photo gallery).
The purpose of this Non-Disclosure Undertaking is to formalize the commitment of the Reviewer towards the User to protect User’s right, e.g. :
Reviewer undertakes towards User to:
a) Use the Confidential Information only for the purpose described under Art 1.
b) To maintain, by taking all necessary measures, the confidentiality of the Confidential Information, and to treat it with at least the same degree of protection as it accords to its own Confidential Information ;
c) To refrain any claiming of authorship on original works protected by copyright and communicated via the platform to the Reviewer by the User as owner.
d) To forbidden himself to download files such as photographs or any other document communicated via the platform, on a local hard drive.
e) Not to communicate to third parties, all or part of the Confidential Information;
f) Not to use or exploit, directly or indirectly, the Confidential Information gathered in the context of or on the occasion of operating on the platform for any purpose other than that provided for under this undertaking, except as required by law or court order;
g) Not to delegate its assignment. The Review is subscribed because of the person of the Reviewer (intuitu personae). The Reviewer will always attend the review session in person and will always do the preparatory work him or herself.
In the event that Reviewer is served with a subpoena involving the disclosure of Confidential Information in a judicial or administrative proceeding, it shall notify the User so as to afford it an opportunity to prevent such disclosure prior to complying with such judicial or administrative subpoena;
The Reviewer shall be solely liable for the harmful consequences of any breach of the confidentiality and/or non-exploitation obligations of this Undertaking.
Confidential Information means all original and non-public information, file or document transferred by the User via the platform Snootme.com to his or her Reviewer operating the platform, particularly throughout the Project Form, the Photographs Gallery or the Review session, including but not limited to :
Confidential Information may be in written, electronic or verbal.
Confidential Information does not include:
User acknowledges and agrees that:
By solicitating directly one of Snootme Reviewer by circumventing the platform User is at risk :
By surfing on the platform, User agrees that :
User acknowledges and agrees that a violation of this section is a material breach and User’s account may be permanently suspended for such violations, with no right to reimbursement of pre-paid reviewer’s fee, and could pretend no longer to any property right protection or non-disclosure undertaking.
Without the need for any other formality, User subscribes to the following documents in the version in which they are published on the Platform the day of the payment:
The Service User subscribes is billed in advance by the Platform and by the Platform only.
User will be charged for the Reviewer’s service Plan, accordingly.
There will be no refunds or credits for partial upload (e.g. User subscribes a Plan for 35 images, but uploads only 20) or partial review time (e.g. User subscribes a Plan for 20’ review time, but terminates the session after 15’), other than cases listed down below under “Reimbursement” section.
Price’s may be displayed taxes excluded (such as for Users located in US for instance) or included (such as for Users located in EU for instance), without prejudice to additional payment charges or foreign exchange costs detailed in User’s count before payment.
Therefore, User agrees to use the Snootme platform as exclusive method to request services from our Reviewers and make all payments for similar services through the platform and not to circumvent the platform and payment method.
The request for reimbursement will only be granted if the request reaches the Platform at zoomin@snootme.com within 24 hours from one of the following condition occurs :
Anyway, User and Reviewer shall use their best efforts to hold the review, taking the convenience of the other party, each acting in good faith and without ill will.
What matters to Snootme is to fairly arbitrate. Therefore, although User may not meet one of these conditions, if feels bitter and unfair, please tell the Platform by emailing to zoomin@snootme.com and Snootme will try to find a solution together on a case-by-case basis.
In case of a refund claim, for whatever reason, including expressly cases of credit card fraud, the User expressly authorizes Snootme to disclose the video recording of the review session to the payment card issuer or to the payment intermediary responsible for ruling on the dispute, insofar as the video disclosure is of such a nature as to establish the truth and clear up the dispute.
By the date of the online payment of the Plan the User subscribed, User and Reviewer enter therefore into the following Review Service Agreement.
The validity of this Service Agreement shall not be affected by the invalidity of any provision contained herein. In such event, the aforementioned provision(s) shall be deemed unwritten and the Parties shall negotiate in good faith the substitution of a lawful provision, producing legal and economic effects as close as possible to the invalid provision.
This Review Service Agreement shall be governed by and construed in accordance with the laws of the jurisdiction of the Reviewer.
In the event of a dispute relating to the validity, interpretation or performance of the Review Service Agreement, the Parties undertake to use their best efforts to reach an amicable solution.
If the dispute cannot be settled amicably within a month, as far as this Review Service Agreement, the parties may without prejudice to any other proceedings, seek to settle any dispute arising out of or in connection with the present Review Service Agreement in accordance with the ICC Mediation Rules or by sending a request for mediation directly to legal@snootme.com as solely Mediator. Mediation Rules of the International Chamber of Commerce will be in force.
Any disputes arising out of or in connection with this Review Service Agreement shall be subject to the exclusive jurisdiction of the Reviewer’s place.